3 Dec 2019

Dispatcher FlightSafety International Vero Beach, FL


Job Description


Promote the safe and efficient dispatch of FlightSafety Academy aircraft and flight training devices. Facilitate aircraft line service and maintenance requests from Academy students and instructors.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

FlightSafety Learning Centers provide training and support to Customers and Clients late into the evening and early morning hours, seven days a week. Operations Control Center teammates may be scheduled at varying times and days to support the Customer needs.

  • Complete flight operations building opening and closing procedures in accordance with Operations Command Center Dispatch Manual.
  • Complete flight training device (simulator) daily pre-flight checks.
  • Maintain sufficient quantity of Flight Risk Assessment Tool (FRAT) sheets and all required FlightSafety Academy flight planning forms so they are available to students and instructors at all times at dispatch counter.
  • Participate in all Operations Command Center crew briefings and handover / shift change briefings with Supervisory Flight Instructor, Operations Duty Officer, and otherdispatchers to maintain overview on current weather conditions, operational issues, and any operational limitations currently in effect.
  • Do not authorize or approve aircraft issuance to a student conducting solo flight without verification that Operations Command Center Solo Student Checklist and Flight RiskAssessment Tool (FRAT) have been completed properly, in their entirety, with all required signatures.
  • Do not authorize or approve aircraft issuance to students and instructors in contrary to Federal Aviation Administration (FAA) regulations, FlightSafety Academy (FSA) policies,rules, procedures, or against current operational restrictions in effect as determined by Operations Command Center Supervisory Flight Instructor or Operations Duty Officer.
  • Do not authorize or approve aircraft to return to Vero Beach or continue planned flight route after any unscheduled landing (mechanical problem, unforecast weather, diversion, etc.) without following FSA Redispatch procedures.
  • Remain alert at all times over the functions of the Operations Command Center. If there is any uncertainty as to weather hazards or non-compliance with FAA and/or FlightSafety Academy standard operating procedures (SOP’s), rules, and regulations by any Operations Command Center teammates, further release of aircraft will cease until the uncertainty or concern is collectively resolved.
  • Maintain overview of all dispatched flights. Follow Emergency Action Plan (EAP) procedures for any operational contingencies and non-standard events, such as overdue aircraft, aircraft accident/incident, diversion, in-flight mechanical malfunction, etc. Keep Supervisory Flight Instructor, Operations Duty Officer, and Flight Operations Management informed at all times of any non-standard events or issues.
  • Monitor local ATC, CTAF, and company frequencies to monitor training activity. Be alert for developing issues that could impact either safety or efficiency of operations. Initiateappropriate follow-up actions and mitigation as conditions dictate.
  • Issue Academy aircraft and flight training devices through Training Management System, in accordance with procedures set forth in the Operations Command Center Dispatch Manual.
  • Verify accuracy before generating preliminary and final flight tags, i.e. course, phase, lesson, route of flight, crew information, charge type, equipment type, etc.
  • Issue fuel cards to students and instructors. Conduct accurate recording of issued fuel cards on fuel card accountability sheet.
  • Operate the dispatch radio in a professional manner and in accordance with company procedures.
  • Receive phone and radio calls from flight crews requesting line service and maintenance assistance. Coordinate with Fuel Truck Driver and designated Maintenance DepartmentPersonnel as appropriate and according to Operations Command Center Dispatch Manual.
  • Facilitate that for any aircraft with a discrepancy, that students or instructors have a legible and properly filled out discrepancy log attached to aircraft binder, and informMaintenance Department.
  • Coordinate with Dispatch Station #1 the actual aircraft tail number assignments for each scheduled activity.
  • Retrieve student training logbooks from cabinets upon request from student or instructor.
  • Return student training logbooks to designated cabinet once they have been submitted to dispatch.

Note: Dispatcher will be trained on all dispatcher duties, but during periods of high flight line demand, will be assigned to either Dispatch Station #1 or Dispatch Station #2.

Daily Responsibilities:

  • Maintain FlightSafety International’s commitment to Customer satisfaction while performing job duties.
  • Create a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, andencouragement to other employees and departments.
  • Accountable for the security of FlightSafety International materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety International products.
  • Accountable for the accuracy and completeness of assigned tasks.
  • Adhere to required work schedule including prompt and regular attendance.
  • Report, on a timely basis, any safety hazards observed in work area, equipment, and/or building to appropriate person(s) for correction.
  • Participate in the Quality Management System (QMS) activities at assigned site and adhere to the processes related to accomplishing the site’s QMS goals.
  • Participate in the Safety Management System (SMS) activities including: supporting and promoting a proactive safety culture in the Learning Center; reporting all aviation safety related issues via the feedback system. Identifying, communicating and addressing areas of safety risk, participating in safety-related continual improvement activities, adhering to the processes related to accomplishing the site’s SMS goals and serving on the Center Safety Action Group if assigned.
  • Support FlightSafety International’s, and its subsidiaries’, commitment to ethical behavior by basing our priorities on lawful and ethical conduct as we deal with co-workers,Customers, vendors and others in all of our operations. (See Sarbanes-Oxley Act of 2002)



  • Prioritize workflow on a daily, weekly and monthly basis.
  • Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues.
  • Perform other tasks assigned by Operations Command Center Supervisory Flight Instructor.


  • Not applicable

CONTACTS: The employee must display a service-oriented demeanor to both internal and external contacts and promote a positive image of FlightSafety International, while performing the duties of this job.

INTERNAL – All FlightSafety International employees

EXTERNAL – Customers, vendors, and general public

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required.


  • High school diploma or equivalent.
  • Associate’s degree (A.A.) from a two-year college or technical school preferred.
  • Background in administrative duties and demonstrated computer usage.



  • Valid Driver’s License, where applicable.


  • Fluency in English, through both verbal and written communications; able to speak, understand, read and write
  • Excellent customer service skills
  • Excellent organizational skills
  • Excellent communication skills
  • Ability to work in a fast-paced and high-stress environment
  • Ability to adapt to changing schedules and high pressure situations


  • PC and/or compatible computer with printer
  • Various office equipment: FAX, Copier, and Multi-line Telephone


  • General knowledge of the following software: MS Office
  • Other software programs may be required, as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

The noise level in the work environment is usually moderate but may have periods of increased volume.

FlightSafety International is dedicated to creating and preserving a cooperative work environment and to management’s responsibility to evaluate work equitably and to reorganize the business structure and work assignments when necessary.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

How to Apply

Apply here 

Job Categories: Ground.


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